It’s not insurance – it is our Loss and Damage Cover, whereby we indemnify our customers for any loss of, and damage to, the vehicle, during the Term. We also indemnify the customer for all property damage arising out of the use of the vehicle, up to a maximum of $10m, during the Term.

• Our Loss and Damage Cover is optional. However, if you do not take out our Loss and Damage Cover, you will be required to take out comprehensive rideshare insurance in accordance with the terms of the Flexi Own Agreement. You may also be liable for the Splend Management Fee. The Splend Management Fee is a small weekly fee of ($35 incl GST) for Splend to manage and administer the relationship between the you, Splend, and your third party insurer (if you have one). This fee is waived if you elect to take out Loss & Damage Cover with Splend and in certain other circumstances.

• However, Loss and Damage Cover is subject to various exclusions, similar to similar loss and damage product offered by rental car companies, such as:

  • Where you have driven the vehicle under the influence of alcohol or drugs, or where the damage to the vehicle was occasioned by a breach of road rules

  • You should check the terms of the Flexi Own Agreement to check the exclusions and to consider whether the Loss and Damage Cover is right for you

• The Loss and Damage Cover is also subject to various rules, such as the requirement to notify Splend of any accident within 24 hours. Again, these requirements are clearly set out in the Flexi Own Agreement and Splend’s customer service team is also happy to help.

• From March 19, 2026, customers who take out Loss and Damage Cover may also opt to take out Splend’s Replacement Vehicle Inclusion, which is a small weekly fee, pursuant to which Splend will provide you with a replacement vehicle when needed, irrespective of fault. Terms and conditions are set out in the Flexi Own Agreement, and our friendly staff are always pleased to assist.

The Splend Management Fee is a small weekly fee of ($35 incl GST) for Splend to manage and administer the relationship between the you, Splend, and your third party insurer (if you have one). This fee is waived if you elect to take out Loss & Damage Cover with Splend, or if Splend otherwise waives the requirement.

The Loss and Damage Cover comprises the following costs*:

• Loss and Damage Payment – this is an optional weekly payment and represents the “cost” of the coverage / indemnification we provide in the event of an accident or other loss - It is the price of the Loss and Damage Cover

• Replacement Vehicle Inclusion - this is an optional weekly payment “add on” to the Loss and Damage Cover (which is part of, and increases your Loss and Damage Payment) to provide you with a replacement vehicle in the event of an accident or breakdown

• Loss and Damage Waiver – this payment is $1,500 and is required for Splend to waive its rights to seek recovery from the customer in the event of damage or loss (subject to the terms and conditions of the Flexi Own Agreement) so that the customer can get the vehicle back on the road as soon as possible because Splend will handle the rest

• Loss and Damage Waiver Reduction Fee – optional weekly payment, payable by the customer to Splend, which reduces the Loss and Damage Waiver payable by the event of an Accident

_{*Subject to the T&Cs of the Flexi Own agreement. Speak to one of our friendly staff for further details.}

Ensure everyone is safe. If serious injuries, call 000 immediately. Then call Splend on 1800 775 363 and follow prompts to report an accident. All damage must be reported within 24 hours.

As our Loss and Damage Cover is not insurance, there is no excess payable however, a standard $1,500 Loss and Damage Waiver applies per claim. This allows Splend to indemnify you immediately and get you back on the road. For not-at-fault claims, the waiver may be partly or fully refunded if Splend recovers costs from the at-fault party.

• For certain Flexi Own contracts from 1 October 2025, you can pay a weekly Loss and Damage Waiver Reduction Fee to reduce your waiver to as low as $500. See details here.

Yes — you can lower your accident cost from $1,500 to as little as $500.

• The standard Loss and Damage Waiver is $1,500.

• However, if you choose to pay the optional Loss and Damage Waiver Reduction Fee each week, this amount can be reduced to as low as $500.