Splend specialises in providing tailored products and services designed for PCO drivers. From the car research and ordering, to negotiating the great value rates, Splend handles it all, plus provides the best services to ensure your car is always on the road to keep you earning. Having the best PCO and automotive experts in one place at Splend makes Splend the ultimate PCO dealership!

Splend offers two flexible vehicle plans to suit your needs. Our flagship plan, Flexi Own, allows you to work towards car ownership while benefiting from all the inclusions necessary for a hassle-free experience. If you aren’t too sure about which vehicle to select, our Flexi Try option lets you try out one of our vehicles first! Flexi Try gives you the peace of mind to do a real situational long term test drive with the ability to switch between available vehicles. This service supports you in making the right decision when you’re ready to upgrade to our ownership plans.

Whichever option you choose, Splend covers everything you need for hassle-free PCO driving, including PHV licence, PHV loss and damage cover, car tax and MOT, servicing, maintenance and more.

Getting started with Splend is very easy and straightforward. First, fill in the enquiry form on our website. Then, one of our team members will contact you to understand your needs and provide you our expert advice on the latest products perfect for PCO driving. You’ll then be invited to book an appointment at our Hub, where you can test drive the car and finalise the sign-up process. Once that’s done, you can pick up your car and start enjoying hassle-free driving from day one.

Alternatively, feel free to visit one of our Hubs during opening hours.

To sign up, you’ll need a copy of your driver’s licence with your current address or change of address sticker, your passport/birth certificate or citizenship certificate.

We understand that costs are a crucial factor for PCO drivers, which is why Splend offers transparent pricing and all-inclusive packages that aim to be cheaper than you would get organising the buying, financing and owning costs yourself. Why bother having to worry about negotiating with a dealership, determining the right finance, getting quotes for multiple damage and loss rates and then having to worry about getting the best price at each maintenance visit when Splend negotiates these rates for you.

Our weekly payments include all your car expenses such as PHV licence, loss and damage cover, servicing and maintenance. This is certainly more convenient than managing everything yourself. There's also a one-off signup fee to get started in securing and ordering your chosen vehicle.

Here’s a full run-down of costs for our Flexi Own Agreement.

• Up-front:

  • One-off setup fee of £499 for new cars and £299 for pre-owned cars

• At onboarding:

  • Pro-rata charge for remainder of first week

  • First weekly fee (billed one week in advance)

• Weekly fee includes:

  • Vehicle rental

  • Registration

  • Expensive Car Tax

  • Private Hire Vehicle License Fee

  • Ministry of Transport Fee

  • Scheduled servicing (up to 120,000 miles)*

  • Replacement tyres & brakes due to wear*

  • Unlimited KMs¹

• Optional extras:

  • Payout Protection Fee may apply (see Additional Fees for more details)

  • Loss and Damage cover (and optional replacement vehicle inclusion). Additional charges may occur if Loss and Damage cover taken out for driving >1,000km per week^

  • Loss and Damage Waiver Reduction Fee (reduces payable Loss and Damage Waiver in the event of an accident – see Additional Fees for more details)

• Not included:

  • Fuel/charging, rideshare platform fees, tolls, fines and other fees and charges.

Our weekly fee is subject to additional fees for unpaid PCNs and unpaid Splend invoices. To avoid these charges, we recommend setting up a debit card and setting up a road toll account.

^{*Subject to caps in your agreement and overarching T&Cs in your Flexi Own agreement. Additional fees may apply. Some of our vehicles will be available without servicing and other consumables, for a lower weekly subscription. Speak to one of our friendly staff for further details}

^{1. Excess km fees only applicable for customers who take out Loss and Damage Cover. Speak to one of our friendly staff and consult the terms of your Flexi Own agreement.}

No, Splend doesn’t issue credit. We charge all our vehicle plan fees one week in advance.

We can onboard you the same day you apply provided you’re an approved PCO driver with all the required documents ready (including your damage and loss checks approved), and your preferred car is available and you have had a chance to thoroughly review all necessary contractual documentation (and sought independent legal advice, if required).

If you have ordered a brand-new vehicle, depending on the car chosen there may be a wait time, though we will advise you at the time of signing up. In the event of a wait, we can place you in a temporary Flexi Try vehicle, so you can start earning straight away, and then exchange on the day your car arrives.

Splend offers a wide range of PCO-ready Electric Vehicles (EVs). We’ll help you find the right car for you, considering not only the cost but also the potential earnings based on the different Uber categories you’d qualify for. Whether you’re after express path to ownership with a pre-owned reduced term EV or looking to maximise your earnings in a vehicle eligible for Uber XL, we've got you covered. To check out our full range you can browse our available cars here.

While the car is provided for business use, the car is yours to use 24/7, predominantly for your PCO business and incidentally for personal use. If you want to drive the car on a road trip (or any extended usage), please contact our customer support team to discuss your arrangements. Please note that our insurance does not allow the car to be driven outside of England

If you’re married or live in a legally recognised civil partnership, you can nominate your partner as a second driver. Once approved, they can use the car for personal use – however, only one driver (the primary driver) may use the car for Uber. If you have taken out Loss and Damage Cover, there will be a fee charged by Splend for adding the additional driver.

To be eligible, your partner must live at the same address as you, must be over the age of 25, and pass our damage and loss checks.

Tell another PCO driver about Splend, and if they use your referral code when they enquire and then sign up to a Flexi Own plan, you’ll get a £200 Splend credit – plus they’ll get a £200 Splend credit when they own with Splend. There's no limit to how many friends you can refer so our referral program is a unique opportunity to drastically reduce your weekly payments. You'll receive your unique referral code when you become a customer so make sure you give it to anyone you know who is looking to own their PCO car the smarter way!

Please note, referral program incentives are subject to change and may be updated in the future.

At Splend, we don’t just hand you the keys and leave you hanging. Our dedicated Customer Specialists are on hand to answer any questions or deal with any issues. They can help you through every step to becoming a successful on-demand driver, as well as down the road. Many common questions are addressed on the website and in the app – and you can call us on 0333 016 4331.

It’s not insurance – it is our Loss and Damage Cover, whereby we indemnify our customers for any loss of, and damage to, the vehicle, during the Term. We also indemnify the customer for all property damage arising out of the use of the vehicle, up to a maximum of £20m, during the Term.

• Our Loss and Damage Cover is optional. However, if you do not take out our Loss and Damage Cover, you will be required to take out comprehensive rideshare insurance in accordance with the terms of the Flexi Own Agreement. You may also be liable for the Splend Management Fee. The Splend Management Fee is a small weekly fee for Splend to manage and administer the relationship between the you, Splend, and your third party insurer (if you have one). This fee is waived if you elect to take out Loss & Damage Cover with Splend and in certain other circumstances.

• However, Loss and Damage Cover is subject to various exclusions, similar to similar loss and damage product offered by rental car companies, such as:

  • Where you have driven the vehicle under the influence of alcohol or drugs, or where the damage to the vehicle was occasioned by a breach of road rules

  • You should check the terms of the Flexi Own Agreement to check the exclusions and to consider whether the Loss and Damage Cover is right for you

• The Loss and Damage Cover is also subject to various rules, such as the requirement to notify Splend of any accident within 24 hours. Again, these requirements are clearly set out in the Flexi-Own Agreement and Splend’s customer service team is also happy to help.

• From April, 2026, customers who take out Loss and Damage Cover may also opt to take out Splend’s Replacement Vehicle Inclusion, which is a small weekly fee, pursuant to which Splend will provide you with a replacement vehicle when needed, irrespective of fault. Terms and conditions are set out in the Flexi Own Agreement, and our friendly staff are always pleased to assist.

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance by dialling 999.

After you’ve attended to all medical issues, please call 0333 016 4331 and follow the prompts for reporting an accident. It's important you report all damage immediately (within 24 hours of the accident occurring).

The Loss and Damage Cover comprises the following costs*:

• Loss and Damage Payment – this is an optional weekly payment and represents the “cost” of the coverage / indemnification we provide in the event of an accident or other loss – it is the price of the Loss and Damage Cover

• Replacement Vehicle Inclusion - this is an optional weekly payment “add on” to the Loss and Damage Cover (which is part of, and increases your Loss and Damage Payment) to provide you with a replacement vehicle in the event of an accident or breakdown

• Loss and Damage Waiver – this payment is £1,000 and is required for Splend to waive its rights to seek recovery from the customer in the event of damage or loss (subject to the terms and conditions of the Flexi-Own Agreement) so that the customer can get the vehicle back on the road as soon as possible because Splend will handle the rest

• Loss and Damage Waiver Reduction Fee – optional weekly payment, payable by the customer to Splend, which reduces the Loss and Damage Waiver payable by the event of an Accident

^{*Subject to the T&Cs of the Flexi-own agreement. Speak to one of our friendly staff for further details.}

As our Loss and Damage Cover is not insurance, there is no excess payable however, a standard £1,000 Loss and Damage Waiver applies per claim. This allows Splend to indemnify you immediately and get you back on the road. For not-at-fault claims, the waiver may be partly or fully refunded if Splend recovers costs from the at-fault party.

• For certain Flexi Own contracts, you can pay a weekly Loss and Damage Waiver Reduction Fee to reduce your waiver to as low as £350.

To make a damage and loss claim, call 0333 016 4331 and follow the prompts for reporting an accident.

Our payment holiday relief program delivers up to 4 weeks per year where you can pay a nominal sum of £49 instead of your regular weekly payment. This benefit may enable you to take a break from PCO driving without having to worry about meeting your full payment. During the payment holiday relief period you are limited to driving 100 miles during a single week.

Drivers become eligible for 2 weeks of payment holiday relief after 6 months (if you have a 4 year Flexi Own Agreement) or after 12 months (if you have a 5 year Flexi Own Agreement), and another 2 weeks after the next 6 months. Every 6 months thereafter you can request another 2 weeks of payment holiday relief.

To be eligible for a Payment Holiday you need to have an average 4 week driver score of less than 9.0 and have not failed more than 1 payment in the previous 3 months.

Please note: If you decide to return the vehicle before the end of your agreement, you will be required to pay back any payment relief amounts.

For full Payment holiday terms and conditions click here.

Yes! Splend’s Flexi Own and Flexi Try plans come with a range of benefits. Not only do our plans include all major ongoing costs (meaning no separate bills for things like damage and loss, car tax and MOT, scheduled servicing, replacement brakes and tyres) but our customers receive other benefits they wouldn't find by going it alone with DIY buying and financing. Some benefits our customers enjoy are: payment holiday relief (up to 4 weeks per year), subject to T&Cs and Splend discretion, referral benefits if they refer a friend, ongoing support, and more.

At Splend, we’re big on community. We hold regular customer events where you can attend training sessions to learn how to become a more profitable Uber driver and catch up with other drivers to exchange ideas and strategies. We also have 24/7 customer support teams ready to help you at any time.

Our benefits package is available exclusively to Splend customers. Sign up or say hello on 0333 016 4331 and become a Splend customer today.

• You must be at least 23 years old

• Hold a full UK driver’s licence with at least 24 months of driving experience (5 years if you’re under 25 years old)

• Be a permanent UK resident, having lived in the UK for the past 12 months

• Have a good driving record

Please note: Depending on your level of professional driving history, we will guide you on eligibility of vehicles.

We offer new-model fully electric cars (EV) on flexible ownership terms. All models are compliant with PCO driving and on-demand delivery regulations and come with a valid private hire vehicle (PHV) licence as well as fully comprehensive loss and damage cover and other ongoing costs like scheduled servicing and maintenance items like replacement tyres and brakes.

Check out our current vehicles available on Flexi Own here.

All cars come with all the up-to-date PCO documentation, so they’re ready for Uber driving and other on-demand work.

As part of your Flexi Own plan, we cover your scheduled servicing, brake and tyre normal wear replacement that is expected of travelling within the mileage limit*.

Any unfair wear and tear excess usage is not covered to keep our weekly prices as low as possible for our customers. Refer to a Splend representative to understand inclusions these on your contract. 

You must ensure your car is maintained to the manufacturer’s servicing schedule, which can be found online as well as the car’s log book in the glovebox. Each scheduled manufacturer’s service should be completed within 500 miles of being due. Your car will be off the road for up to one working day during this time.

Additionally, all Splend cars come with factory manufacturer’s warranty to cover the cost of most defects. To support the accurate diagnosis of any issue, customers are required to attend a manufacturers service outlet to demonstrate the fault. Splend will provide a replacement vehicle pending availability in the event of extended repair times due to part delays.

However, it’s our customers’ responsibility to cover all repairs not under warranty, including but not limited to punctures, panel damage, and all other non-wear-and-tear items.

^{*Subject to caps in your agreement and overarching T&Cs in your Flexi-own agreement. Additional fees may apply. Some of our vehicles will be available without servicing and other consumables, for a lower weekly subscription. Speak to one of our friendly staff for further details}

Flat tyres are not an included item in our servicing/maintenance programs. Punctures can either occur in an accident or through specific driving circumstances to each driver and can vary in frequency fluctuating costs. To keep our prices as low as possible, each tyre puncture or unfair wear and tear replacement is required to be paid for by the customer.

At Splend, we recommend replacing tyres when the tread depth reaches 2 millimeters. To measure the tread depth, take a 20p coin and insert it into the tread grooves on the tyre. If the outer band of the 20p coin is visible, you should book your car in for a tyre swap.

You can book an appointment to have your replacement parts fitted via the Splend app or on 0333 016 4331, however it’s your responsibility to cover all repairs not under warranty or included within your contract (such as replacement tyres and brakes due to wear), including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.

We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.

If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:

• Bodywork damage

• Large paint scratches (over 25mm)

• Scuffed bumpers or wheel-arches

• Dented roof or sills

• Cracked plastic parts

• Poor repair jobs

• Damaged seats or interior trim

Repairs for windscreen damage are not included in Splend’s Loss and Damage Cover.

Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.

You can get your car serviced at:

• Kwik Fit - Driver's Local - servicing & MOT

If your car breaks down, call 0333 016 4331 and request roadside assistance. They will ensure you’re back on the road as soon as possible. If your car needs to be off the road for warranty repairs, Splend may provide you with a free PCO-approved courtesy car, depending on the circumstances.

Here’s a full run-down of costs for our Flexi-Own Agreement.

• Up-front:

  • One-off setup fee of £ 499 for new cars and £ 299 for pre-owned cars

• At onboarding:

  • Pro-rata charge for remainder of first week

  • First weekly fee (billed one week in advance)

• Weekly fee includes:

  • Vehicle rental

  • Registration

  • Expensive Car Tax

  • Private Hire Vehicle License Fee

  • Ministry of Transport Fee

  • Scheduled servicing (up to 120,000 miles)*

  • Replacement tyres & brakes due to wear*

  • Unlimited KMs¹

• Optional extras:

  • Payout Protection Fee may apply (see Additional Fees for more details

  • Loss and Damage cover (and optional replacement vehicle inclusion). Additional charges may occur if Loss and Damage cover taken out for driving >1,000km per week^

  • Loss and Damage Waiver Reduction Fee (reduces payable Loss and Damage Waiver in the event of an accident – see Additional Fees for more details)

• Not included:

  • Fuel/charging, rideshare platform fees, tolls, fines and other fees and charges.

At Splend, we consider your application even if you have bad credit. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s fee each time we charge your card.

If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the setup fee and the collection day fee.

^{*Subject to caps in your agreement and overarching T&Cs in your Flexi-own agreement. Additional fees may apply. Some of our vehicles will be available without servicing and other consumables, for a lower weekly subscription. Speak to one of our friendly staff for further details}

^{1. Excess km fees only applicable for customers who take out Loss and Damage Cover. Speak to one of our friendly staff and consult the terms of your Flexi own agreement.}

Some Flexi Own Agreements may include the requirement to pay Initial Contributions.

An Initial Contribution is the payment you make prior to the commencement of the agreement identified as the “Initial Contribution” in your Quote from Splend. The Initial Contribution does not contribute to your purchase price, rather it proportionally reduces your Weekly Vehicle Payment. The Term of your agreement will remain the same, however, your Weekly Vehicle Payment will be less. Again, not all Flexi-Own Agreements require an Initial Contribution.

PCN notices

Since the car is registered to Splend, any Penalty Charge Notices you get will automatically be directed to us. We redirect these to you in case you want to challenge them. We charge a £15 admin fee for each PCN you receive.

Tolls

Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.

Excess mileage

If you have taken out Loss and Damage Cover, you will be charged for excess miles you travel over your Weekly Mileage Allotment. Speak to one of our friendly staff for more information.

Flexi Own upgrade

If you upgrade your Flexi Try plan to a Flexi Own plan, there is a £100 one-off charge.

If you have taken out Loss and Damage Cover, your Flexi Own weekly payment includes a capped weekly driving allowance of 1000 miles or 700 miles depending on your plan - please refer to your agreement or check with our customer support team. We charge a fee for any excess mileage.

We charge your nominated debit or credit card every Wednesday night for the following week (Monday-Sunday).

We typically charge a £19 late payment fee for any missed payments. If you think you’ll miss a payment, please call and ask to speak with our payments team. We’ll work with you to try and come up with alternative payment terms.  If you are unable to settle a missed payment, your agreement may be terminated and any charges will be billed (including minimum period).

Yes, you need to pay the full setup fee again.

Our Flexi Own program is designed for drivers that want to own their own vehicle. We understand that circumstances can sometimes change, so with Flexi Own we allow drivers to return their vehicle after a minimum period of time is this is the case.

Where your Flexi Own Agreement has a minimum term, these will be:

• 26 weeks (4-year plans) or 52 weeks (5-year plans).

• After the minimum term, you can end the agreement by giving 4 weeks’ notice.

• Returning the vehicle inside the minimum period incurs minimum-period charges.

Where your Flexi Own agreement does not have a minimum period but instead sets out a “Termination Amount” for early termination:

• The Termination Amount will be payable if you end your agreement before the end of the term. This will be 16 weeks of your vehicle payments (Part A) + a £750 remarketing fee less a pro-rated allowance for the amount of any Initial Contribution you have made. This can be avoided by taking out Payout Protection (see below) which is mandatory in certain cases.

• All applicable fees and charges are set out in the Flexi Own agreement.

Payout Protection Fee (optional)

• For a small weekly fee, you can add a Payout Protection Fee to your Flexi Own agreement (where applicable).

• This covers you for early termination and ensures that the Termination Amount will not be payable (for early terminations outside of the first 12 months). Other fees and charges may be payable, such as where the vehicle is returned in poor condition. Check the Flexi-Own agreement for further details.

• The Termination Amount is still payable if you terminate in the first 12 months.

• The Payout Protection Fee is mandatory for certain customers based on their assessed risk. Refer to our additional fee terms for more detail.

Is the Payout Protection Fee mandatory?

Where your Flexi Own Agreement includes a Payout Protection Fee, it will be mandatory, unless an exemption applies or if Splend otherwise waives the requirement. In those circumstances, the Payout Protection Fee will be optional. The possible grounds for an exemption are (you will need to provide documentary evidence and subject to Splend’s discretion):

• Completed over 5,000 rideshare trips; OR (you will need to demonstrate this in an App/s)’ OR

• Meaningful proven history of chauffeur work, subject to Splend’s discretion (you will need to provide a copy of a relevant contract or invoices); OR

• Meaningful proven history of buying & selling multiple vehicles, subject to Splend’s discretion (you will need to provide documentary evidence such as car loan statements); OR

• Evidence of owning your own home (you will need to provide documentary evidence such as a Mortgage Statement); OR

• Meaningful and consistent evidence of separate income provided and approved, subject to Splend’s discretion (you will need to provide documentary evidence such as payslips); OR

• Provide a credit check to Splend’s reasonable satisfaction and approval

How much does the Payout Protection Fee cost?

The Payout Protection Fee is a weekly payment ranging from £5 to £18 incl. VAT per week based on vehicle class. Customers who are paying the Payout Protection Fee, can choose to remove it after 3 years.

Can I add the Payout Protection Fee later if I change my mind?

• No — it has to be included at the start of your contract. It’s there to protect you from the unexpected, and once you opt in, you’re covered after 12 months.

In order to return your car, you must give notice – in writing – as required under your subscription agreement to your Customer support representative.

If your Flexi Own Agreement has a “minimum term”:

There are no fees charged if you decide to return your car after the minimum term is served, and everything else is in order (see below for details).

If you return the car before the minimum term is completed, you'll need to pay a Depreciation and remarketing fee, plus any other applicable fees and charges. The notice period in your contract still applies.

We may need to charge for re-charging if you return the car with less charge than you took it out on.

A cleaning fee may also apply if the car requires further cleaning.

If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

There may be other fees and charges. Check the Flexi Own Agreement for details.

Most drivers choose Flexi Own because they want the option to own their car at the end of their agreement. Once you’ve completed your subscription period, you can make an offer to purchase the car from Splend. Here’s how it works:

1. You let us know you’re interested in buying.

2. Make us an Offer no less than £499.

3. We review your offer and if we accept it, guide you through the process of transferring ownership.

4. Where you qualify for any rebates due to you, these will be offset against your agreed acquisition price (net price would be £10).

Splend’s Flexi Own fee includes government, registration, PHV licencing and damage and loss charge elements that are outside of our control. If any of these charges change, we may need to increase or decrease your weekly fees by this amount. Other fees and charges may change from time to time in accordance with the terms and conditions of your Flexi Own Agreement.

You may drive an unlimited number of Miles. However, if you take out Loss and Damage Cover, and you exceed the Weekly Mileage Allotment, you will be charged an Additional Mileage Charge. Please see the Flexi Own agreement for more details.

• You must be at least 23 years old

• Hold a full UK driver’s licence with at least 24 months of driving experience (5 years if you’re under 25 years old)

• Be a permanent UK resident, having lived in the UK for the past 12 months

• Have a good driving record

• Be an approved PCO driver with Uber. Note: You can sign up even if you're new to PCO driving, as we'll assist with your application to get you set up with Uber.

We offer new-model fully electric cars (EV) on flexible terms through our Flexi Try packages. Our entitre fleet is compliant with PCO and on-demand delivery regulations and come with a valid private hire vehicle (PHV) licence as well as fully comprehensive damage and loss cover.

If you are looking to own your car rather than rent, our Flexi Own plans offer the same benefits (plus more) with the added bonus of owning your vehicle at the end of your term. 

When you're ready to upgrade to a Flexi Own vehicle, please contact our customer support team. We will discuss with you the options available and once you're ready to commit we will take a Flexi Own setup fee. The Flexi own setup fee will be discounted by the amount of the Flexi Try Setup fee paid. Once your brand-new vehicle arrives for delivery, we will schedule you for delivery and return of your Flexi vehicle.

Your first payment can have up to three components:

1. Setup fee

You have to pay a one-time setup fee . This fee covers your car’s delivery, background checks, and processing of your application.

The setup fee is non-refundable, and it’s not a deposit.

2. Collection day fee

This is your weekly subscription fee for the days left of the first week, including the day you pick up the car.

For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.

+1. First upfront weekly fee

At Splend, we consider your application even if you have bad credit. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s fee each time we charge your card.

If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the setup fee and the collection day fee.

Read more about our startup costs

In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:

• PHV damage and loss cover

• Servicing and replacement tyres and brakes for wear and tear

• Road Tax, MOT, PHV licence

• 24/7 roadside assistance

• Customer benefits

Yes, for Flexi Try we have a six-week minimum term period (4 weeks, with 2 weeks’ notice), after which you can return the car at no cost.

Yes, Flexi Try agreements run for a maximum of 90 days.

As part of the weekly subscription fee, we cover all your scheduled- and warranty maintenance costs, including the replacement of the tyres and brakes to always keep you safe on the road.

However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.

You should complete each scheduled maintenance in line with the manufacturer’s recommended service schedule, within 500 miles of being due (typically every 10,000 miles). Your car will be off the road for up to one working day.

If repairs (not scheduled maintenance) are required while the vehicle is your possession like tyre punctures and panel/vehicle damage, you may be required to pay. If unsure, please contact our customer support team.

We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.

If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:

• Bodywork damage

• Large paint scratches (over 25mm)

• Scuffed bumpers or wheel-arches

• Dented roof or sills

• Cracked plastic parts

• Poor repair jobs

• Damaged seats or interior trim

Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.

Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:

The subscription agreement and the included damage and loss cover don’t cover any damage to the windscreen.

Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.

The maintenance pack covers the cost of replacement tyres, brake pads and brake discs, limited to normal wear and tear.

You can get your car serviced at:

Kwik Fit - Driver's Local - servicing & MOT

Splend customers enjoy 24/7 roadside assistance.

If your car breaks down, call our 24/7 roadside assistance line at 0333 016 4331, and follow the prompts to request breakdown assistance. They will ensure you’re back on the road as soon as possible.

Splend customers also enjoy 24/7 roadside assistance, for things like:

·         Flat or faulty battery

·         Emergency fuel

·         Flat tyres

·         Towing

·         Unlocking the car

We operate in accordance with the BVRLA Fair Wear and Tear Guide. We accept wear and tear that is reasonable given your car’s age/mileage.

Your agreement includes a weekly driving allowance. Any excess mileage above this weekly limit wil cost the customer 10 pence per mile for additional operating and maintenance costs.

We charge your nominated debit or credit card every Wednesday evening for the following week (Monday-Sunday).

We typically charge a £19 late payment fee for any missed payments. If you think you’ll miss a payment, please call and ask to speak with our payments team. We’ll work with you to try and come up with alternative payment terms.  If you are unable to settle a missed payment, your agreement may be terminated and any charges will be billed (including minimum period).

Yes, you need to pay the full setup fee amount.

On Splend’s flexi try plan, Splend reserves the right to change its pricing. 

Your weekly fee is subject to additional fees for unpaid toll fees or penalty notices, and we also charge an administration fee for handling those on your behalf. A late payment fee will also be applied if your weekly payment is not made on the due date, and you will also be charged for any additional mileage you travel per week over your allowance

PCN notices: Since the car is registered to Splend, the local boroughs will issue any Penalty Charge Notices to us. We’ll then try to change the PCN into your name.

If the issuing borough accepts our nomination, it will be re-issued in your name for you to pay or challenge. If they reject the nomination, we’ll pay the fine to prevent the cost of the PCN increasing and add it to your next invoice along with a £15 administration fee.

Tolls: Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.

Excess mileage: If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small 20p charge for every mile you travel over the miles included in your plan.

We charge excess mileage in arrears for the week before last and add it to your weekly invoice.

In order to return your car, you must give two weeks’ notice – in writing – as per your service agreement, to our customer support team.

If the car is returned in the same condition at the time of it being onboarded to the customer, there will be no costs. Any costs associated with refueling, recharging, cleaning, missing parts, vehicle damage etc. will be charged on completion of your agreement.

 If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

If you need to return your car within the minimum period, you’ll need to pay a Depreciation and remarketing fee, and a usage fee for the miles you have driven. The notice period in your contract still applies.

The charging time for your EV depends on the charger type and your car's battery capacity. Home charging using a standard 7kW wall box can take anywhere between 6 to 12 hours for a full charge, depending on the battery size. Rapid chargers at public charging stations (typically 50kW) can get you up to 80% charge in around 30 to 60 minutes. The fastest public chargers (150kW and 350kW versions) can top up certain models in as little as 15-20 minutes.

Most new electric cars come with a Type 2 charger, which is the standard charging port in the UK. This is usually a slow charger (3-pin plug) that can be used with regular home sockets, though it's recommended to install a dedicated home wall box for faster charging times. Some manufacturers may also include a cable for rapid charging, which can be used at public fast-charging stations.

Charging your EV is generally much cheaper than filling a petrol or diesel vehicle. On average, charging at home in the UK costs around 17p per kWh, so a typical 60kWh battery will cost around £10 to £12 to fully charge. Charging at public rapid chargers may be more expensive, costing between 30p and 70p per kWh, depending on the provider. It's also worth noting that some public chargers are free, such as certain supermarket and workplace charging stations.

Uber are also currently offering a benefit to drivers switching to electric vehicles through their EV assistance program. Their BP pulse offer gives EV drivers the opportunity to reduce the cost of charging their EV with the first 8,000 active drivers to subscribe to bp pulse being eligible for up to £750 of charging credits.

Electricity costs for an EV are significantly lower than petrol or diesel. For instance, the cost per mile for an EV is around 4p-6p, whereas for a petrol car, it’s roughly 14p-18p per mile, depending on fuel prices. Driving an EV could save you up to £1,000 a year on fuel alone, especially with rising petrol and diesel prices in the UK.

With an electric vehicle, you're eligible for the Uber Electric category, which is specifically for low-emission and electric vehicles. You may also be eligible for premium categories like Uber Comfort or Uber XL, depending on your vehicle type.

Uber is actively encouraging drivers to switch to electric vehicles through its Clean Air Plan, so it's worth checking if your vehicle qualifies for additional earning categories.

Modern EVs typically offer a range of up to 300 miles on a single charge. This is usually more than enough to cover daily travel for most drivers. If you're a rideshare driver, you can plan your charging stops based on your driving patterns. The UK has a vast and growing network of rapid charging stations, making it easy to top up during the day, if required. Many drivers opt to do this while they are stopping for a meal or rest break.

Range anxiety is common for new EV drivers, but there are several ways to manage it. Most EVs come with navigation systems that show you nearby charging stations, and there are apps like Zap-Map that allow you to find available chargers anywhere across the UK. Planning your routes and knowing where the nearest charging points are can ease concerns. Additionally, many EVs will alert you when your battery is low and direct you to the nearest charging station. Once you start driving an EV you will soon find a pattern for charging that works for you.

Battery replacements in EVs are rare. Most manufacturers offer warranties on their batteries that cover up to 8 years or 100,000 miles, and EV batteries are designed to last well beyond that. Over time, battery capacity may degrade slightly, but it's usually a gradual process, and many drivers won’t need a replacement within the typical lifespan of the vehicle.

As an EV driver, you may be eligible for several offers and incentives. Uber’s Clean Air Plan provides EV drivers with financial assistance, including EV purchase incentives and charging discounts. As an Uber Clean Air Partner, all vehicles on Splend's Flexi Own and Flexi Try plans, as well as used vehicles bought outright are eligible for drivers to claim their EV Assistance through. Its Power Up program also gives Uber drivers discounts on charging, including cheaper charging at BP Pulse stations.

Driving an EV in London comes with various perks, including exemptions from congestion charges and free or discounted parking in some areas. You’ll also enjoy lower vehicle excise duty (road tax) rates. EVs are generally cheaper to maintain than petrol or diesel cars because they have fewer moving parts. Additionally, the UK government is committed to expanding the charging infrastructure, making it easier than ever to drive an EV.

Anyone may be a referrer/inviter who (a) is a legal resident of the United Kingdom, (b) is of legal age in the United Kingdom, and (c) has an active Splend account in good standing. 

• To receive a referral payment for referring someone who successfully joins Splend, your referral must (a) be a new Splend customer, (b) meet the conditions Splend has for joining our community, (c) use your referral code when they sign up, and (d) comply with the standard Splend Terms and Conditions. 

• Please note: if you are providing Splend with the contact information for your referral, you represent that you have the right to provide that information. 

You become eligible for a referral payment once the new customer you referred completes their onboarding and becomes a Splend customer. Please allow up to three weeks for the referral payment to be credited to your invoice after the customer you refer completes their onboarding.   

Should your referral payment be approved, the £200 payment will be credited against your weekly payment invoice.    

The referral payment will be used as credit against your outstanding balance.   

Your Customer Support representative will provide you with your unique referral code when you onboard Splend. If you forget your referral code, simply contact your Customer Support representative. 

• Splend wants you to share your referral code and earn, but referral codes must be used only for personal and non-commercial purposes. This means that you can share your referral code only with people you know.  

• Splend has the right to limit the number of times you may use or share your referral code based on the referral program in which you participate.  

• Yes! For a limited time, we are extending our Referral rewards program to customers referring people to Splend to buy a Used PCO EV.

• Current Splend customers on a Flexi Own plan or those who have purchased a used vehicle outright from Splend shall be eligible for a £200 referral payment for any customer they refer to Splend to purchase a used vehicle outright by 30 June 2025. The referred individual will not receive a payment in the case of buying a used vehicle outright.

No, unfortunately our Flexi Plans are not eligible for the referral reward.

Yes, all displayed prices include VAT, where applicable.

Yes, all Splend vehicles undergo a thorough AA inspection for quality assurance.

As a Splend customer, you enjoy a range of benefits, including:

·         Eligibility for EV Assistance

·         Newly MOT'd vehicles

·         Full Vehicle History Check

·         PHV inclusion

·         Expert aftercare services

You can use your Uber EV Assistance funds towards Approved Used EVs by contacting Splend, providing your EV Assistance amount, confirming with Splend, and collecting your EV after a successful finance application. Clean Air Plan EV Assistance will form part of the deposit, the minimum cash deposit is £250. *Limited time offer until 31st March 2025.

Part-exchange is the process of using the value of your current car to offset the cost of a new car. At Splend, once we agree to a part-exchange, we provide you with the credit upfront. That means, until you’ve used up all your credit, you will not pay for your Splend EV.

Here’s an example:

• If you decided to part exchange a Toyota Prius Hybrid that had a final valuation of £8,000 and sign up with Splend in an MG4 on our 5-year Flexi own subscription at £255 per week.

• £8,000 / £255 = 31.3 weeks

• By using the £8,000 credit upfront, there would be 31.3 weeks where your weekly payment would be £0 (normally £255).

• By the end of the 31.3 weeks, you would have recovered the value of your previous asset by not paying the full weekly payment.

Note: Part Exchange credit also covers the relevant sign up fee

There are several factors that can impact the value of your car. The main ones are age, mileage, condition, and service history.

Our team will inspect your car at our site, performing both a mechanical and cosmetic check to provide you with a final valuation.

If your car has outstanding finance, we cannot currently offer part-exchange. The finance must be fully paid off before proceeding.

Below is the list of documents & parts required for Part Exchange:

• Log book (V5C)

• MOT Certificate (if applicable)

• Service history documentation

• Spare keys

• Locking wheel nut key

• Vehicle manual