TfL PCO licence delays: What to do if your application is stuck

If you're waiting on a PCO licence renewal or new application and it feels like it's taking forever, you're not alone. Transport for London has been dealing with significant processing backlogs, and thousands of private hire drivers have been caught up in delays that have left them unable to work.

This guide covers what's actually going on, what you can do about it, and how to give yourself the best chance of getting your licence sorted.

What's causing the TfL delays?

Since early 2025, TfL has been working through a backlog of PCO licence applications. A few things have contributed:

1. New licensing system: TfL introduced new processing software in February 2025. The transition caused disruption and slowed things down.

2. Cyber incident recovery: A cyber attack in 2024 affected TfL's systems, and the knock-on effects continued into 2025.

3. High application volumes: Demand hasn't slowed, but processing capacity took a hit.

The result? Applications that used to take a few weeks are now taking months. Drivers who applied well in advance have still found themselves waiting past their expiry date.

How to check the status of your application

If you applied online, you should be able to track your application through the TfL licensing portal. Log in with the details you used when you submitted your application.

The portal will show what stage your application is at and whether TfL is waiting for anything from you.

If you applied by post or can't access the portal, you can email TfL's licensing team at tphlicensing@tfl.gov.uk. Include your licence number and a clear description of what you're asking about in the subject line.

What to do if your application is stuck

1. Check if TfL is waiting for something from you

This is the most common reason applications stall. TfL may have requested additional documents or information, and if you haven't responded, your application won't move forward.

Log into the portal or check your emails (including spam) for any correspondence from TfL. If they've asked for something, respond immediately.

Common things TfL requests:

• Updated DBS information or proof of DBS Update Service registration

• DVLA check code

• Medical form clarification

• HMRC tax check code

• Proof of right to work

2. Make sure your application was complete

Incomplete applications get pushed to the back of the queue. If you submitted without all the required documents, your application may be sitting in a holding pattern.

For a full checklist of required documents, see our PCO licence renewal guide.

3. Email TfL directly

If your application has been pending for an extended period and you've heard nothing, it's reasonable to chase it up.

Email tphlicensing@tfl.gov.uk with your full name, licence number, the date you submitted, and a brief summary of the situation. Keep it short and factual.

4. Ask about a temporary licence

TfL has been issuing temporary licences to some drivers whose renewals are delayed through no fault of their own. These allow you to keep working while your full application is processed.

To be eligible, you typically need to have submitted a complete renewal application, have a satisfactory DBS check on record, and no outstanding compliance issues.

5. Contact your union or driver association

If you're a member of a driver union like GMB, IWGB, or ADCU, they may be able to help escalate your case. These organisations have been actively engaging with TfL on the backlog issue.

What you can't do while waiting

This is important: if your licence has expired and your renewal hasn't come through yet, you cannot legally work as a private hire driver.

It doesn't matter that you applied on time. It doesn't matter that the delay isn't your fault. Until your new licence is issued, you're not licensed, and driving without a valid PCO licence can result in fines, points, and serious consequences for your future applications.

How to avoid delays on future renewals

Apply as early as possible

You can apply for renewal as soon as you're within four months of your expiry date. Do it. Don't wait until you're two or three months out.

Sign up for the DBS Update Service

If you're not already on the DBS Update Service, sort this out before your next renewal. It removes one of the most common causes of delays and saves you money in the long run.

Keep your documents current

Make sure your medical, DVLA details, and other documents are up to date and ready to go when your renewal window opens.

Respond to TfL immediately

If TfL contacts you asking for additional information, treat it as urgent. Every day you delay is a day added to your processing time.